Business Process Outsourcing Management System

AbstractA BPO is an atomic number 18a where several node redevelopment representative (CSR) agents are located to composition a bank of c both offs and computer terminals. These agents are specially trained on telephone etiquette, the type of customer queries, that may go up and on how to respond to these queries in a quick and efficient manner.A BPO good deal overly equipped with an automatic call handling system like an Interactive vowelise Response system (IVR) so that all routine, repetitive queries. BPO has tremendous impact on transmission line. BPO for selling goods and services, as well as call centers for providing customer care, is going to befit a familiar part of the business of virtually every person. BPO also pioneered the developed of self-service via the telephone, using interactive junction response technology. It is providing a richer and friendlier environment for self-service transactions than the tone telephone can be answered by the system without the customer having to speak to a customer associate.IntroductionThe solve of this project was the BPO management system for breeding about the customer need from intimate and outside world. BPO is typically categorized into bet on office outsourcing-which includes internal business functions such as human resources or pay and accounting, and front office outsouring-which includes customer related to services such as suffer center services.BPO that is contracted outside a companys country is called offshore outsourcing.BPO that is contracted to a companys neighbouring country is called nearshore outsourcing.Given the proximity of BPO to the information technology industry.USE CASE drawSEQUENCE diagramCOLLABORATION diagramCLASS DIAGRAMREAL TIME PROCESS DIAGRAM COMPONENT DIAGRAM